Privacy & Security | Consumer Cellular

Privacy and Security

Protecting privacy and ensuring security is important to Consumer Cellular. Our privacy and security policies are outlined below. If you still have questions, feel free to call us at (888) 345-5509(888) 345-5509.


This privacy notice discloses the privacy practices for and applies to information collected both online and offline by Consumer Cellular.

Information collection, use and sharing.

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily provide via email, our online shopping forms, or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization other than our select partners completing activities on our behalf, or if it is necessary to do so to fulfill your request, e.g. to ship an order or process your credit approval.

We may use third-party advertising companies to serve or track ads on our web site and other web sites. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other web sites in order to measure advertising effectiveness and to provide advertisements about goods and services that may be of interest to you.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

If contacting us using our online Chat, please do not include any personal identification information such as Bank Account Numbers or Credit Card Numbers. To assist with your inquiry, we will request that you provide the last 4 digits of your Social Security Number to verify your account, in addition to your phone numbers and/or cellphone numbers.

Your access to and control over information.

You may opt out of any future contacts from us at any time. If you wish to do so, please call us at (888) 345-5509. (888) 345-5509. You can do the following at any time:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you after it is no longer needed for business, tax or legal purposes.
  • Express any concern you have about our use of your data.


Consumer Cellular does not share private consumer data to third parties for direct marketing or other purposes. For established customers, we collect some or all of the following data as needed for billing purposes:

  • Billing Address
  • Last 4 Digits of Social Security Number
  • Date of Birth
  • Email Address
  • Home Telephone Number
  • Work Telephone Number
  • Previous Cellphone Number
  • Previous Cellphone Provider Account Number and/or PIN
  • Security Password
  • Bank Account Number and Routing Number (for Recurring E-Check Payments)
  • Credit/Debit Card on File

Under California Law consumers who are California residents may inquire about specific personal information that was collected during the preceding calendar year. These requests should be submitted in writing to: Consumer Cellular, Attn: California Inquiries, 9363 E. Bahia Drive, Scottsdale, AZ 85260. Your request should include the following information so we may correctly verify the data we have on file for you:

  • Your Name
  • Your Address
  • Your Last 4 Digits of Social Security Number
  • Your Date of Birth
  • Your Email Address
  • Your Home Telephone Number
  • Your Cellphone Number


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Whenever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page where you provide sensitive information.

While we use encryption to protect sensitive information online, we also protect your information offline. Only Consumer Cellular employees or employees of our select partners completing tasks on our behalf who need the information to perform a specific job (for example, billing or Customer Support) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

On our website, we ask you to identify your geographic area so that we may show you rate plans and phones that we know will work for you based on your location. To do this, we use “cookies.” We also use cookies to help track your order through the shopping process. For cookies to work, you must have cookies turned “on” in the preferences section of your browser. We promise that cookies are used only for the purpose described here and any information collected is never shared or sold to anyone outside our company.


Our website uses cookies to give you a better browsing experience. They help us recognize your repeat visits and preferences, providing you with more convenient navigation by saving log-in or shopping cart entries so you don’t have to re-enter this information. For cookies to work, you must have cookies turned “on” in the preferences section of your browser. We use cookies for internal purposes only. The information collected is not shared with or sold to anyone outside our company.

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