Simply Ask a Question or Browse by Topic to find answers to all your questions. Or just give us a call—we’re here to help. If you have questions about a particular cellphone model, check out our Videos & Manuals section below for detailed instructions about your specific phone.
How do I stop unwanted text messages?
To stop unwanted messages, you have two options.
First, you can remove the messaging feature from your phone by calling us or taking the following steps:
You can also change your phone number. Please understand that even if you remove messaging from your phone, your phone may still be able to receive text messages simply by being connected to the cellphone network. We currently have no way of completely disabling the phone’s ability to receive text messages because the cellphone system uses the same method to send necessary service-related downloads and information to your phone.