Support & FAQs

How do I check my voicemail?

You can check your voicemail from your cellphone or from another phone. Please remember that checking your voicemail on your cellphone uses minutes from your plan.

• View video on setting up and using voicemail

Every phone is different, but in general, you can check your voicemail by following the steps below.

Checking voicemail from your cellphone (uses minutes from your plan):

1. Press and hold 1
2. Enter your password
3. Follow the voice prompts

Checking voicemail from another phone (does not use minutes from your plan):

1. Dial your 10-digit cellphone number
2. Press * (star) when you hear your personal greeting
3. Enter your password
4. Follow the voice prompts

Time-Saving Tips: While listening to a message, you can:

• Press 5 to check time/date of message
• Press 6 to play message faster
• Press 4 to play message slower
• Press 3 to fast-forward
• Press 33 to fast-forward to the end
• Press 1 to rewind
• Press 11 to rewind to beginning
• Press # to skip to next message
• Press 337 to erase message quickly
• Press 339 to save message quickly

After listening to a message, you can:

• Press 9 to save message
• Press 7 to erase message
• Press 5 to check date/time of message
• Press 0 to get help/more information

For more information on using voicemail for your specific phone, go to the Videos & Manuals Page to view the Voicemail video.